Contact Support
Start inside the app
Help & Support at the bottom of the sidebar (every role has it) opens the ZAPTIZ support desk.
Raise a ticket and an AI support assistant answers first — it knows the product documentation and your account context, and can link you straight to the page you need. If it can't help, click Talk to a human and the same conversation is handed to the ZAPTIZ support team; nothing restarts, they read everything that was already said. You'll see the ticket move through AI chat → waiting for support → with support → resolved, and replies arrive live.
Tickets keep their history, so you can reopen one instead of explaining it again. Support never costs AI credits.
Telling us what you think
Different from support — support is "I'm stuck", feedback is "here's what I think".
- Send feedback in your account menu takes a bug report, something confusing, an idea or a compliment. It's always available and never rate-limited.
- Occasionally, just after you finish something, ZAPTIZ asks a 👍 / 👎 on that one step, and once in a while how likely you'd be to recommend it. These are deliberately rare — at most one unsolicited question a week, and never in your first few days.
- Don't want to be asked at all? Settings → Guides & Tips → Ask me for feedback switches the prompts off. "Send feedback" keeps working.
Company Admins can read what their own people have said under Administration → Team Feedback.
The email desks
Four desks, one for each kind of question:
| Write to | For |
|---|---|
| support@zaptiz.com | Product help, account & technical issues, security reports. |
| sales@zaptiz.com | Pricing, Enterprise plans, add-ons, demos — and general enquiries. |
| billing@zaptiz.com | Invoices, payments, plan & renewal questions. |
| privacy@zaptiz.com | Privacy / DPDP requests: data access, correction, deletion. |
Before you write to support
A minute of preparation gets you a faster answer:
- Check the FAQ and Troubleshooting pages — the most common issues are covered there.
- Include what you were doing, what you expected, and what happened instead (the exact error text helps enormously).
- Mention your company name and the page you were on (the URL is ideal).
- Screenshots welcome.
The app itself can help
Press Ctrl+K anywhere in ZAPTIZ to search, or ask the AI Chat Assistant — "how do I…" questions get step-by-step answers with sources.